CSKH B52club Va Bai Toan Giu Nguoi Choi Trong 15 Phut Dau Tien

2 gio 47 phut sang, mot nguoi choi nap 5.000.000 dong bang vi dien tu, he thong bao thanh cong nhung so du van dung yen. Anh ta mo khung chat tren app, go mot dong ngan. Dong ho bat dau chay. Day chinh la khoanh khac ma bo phan CSKH B52club phai chung minh minh ton tai de lam gi, chu khong phai de treo mot dong chu "ho tro 24/7" cho dep trang chu.

Bon kenh tiep nhan va toc do that cua tung kenh

B52club hien van hanh bon kenh tiep nhan chinh. Live chat tren web va ung dung la kenh dong nhat, chiem khoang 68% tong luong yeu cau moi ngay. Hotline dung thu hai voi 19%, Telegram chiem 9%, phan con lai la email. Con so nay noi len mot dieu kha ro: nguoi choi Viet Nam thich go hon la goi, vi go thi luu lai duoc bang chung giao dich.

Thoi gian phan hoi trung binh cua live chat roi vao khoang 40 den 70 giay trong khung gio thap diem, tuc tu 6 gio den 10 gio sang. Vao luc 21 gio den 23 gio, con so nay keo len 3 den 6 phut. Hotline do chuong toi da 4 hoi roi co nguoi bat may, nhanh hon nhieu so voi muc 10 hoi ma phan lon nha cai trong khu vuc dang ap dung. Telegram phan hoi trong 5 den 12 phut, con email thuong mat 2 den 4 gio lam viec.

Diem dang chu y nam o chat luong cau tra loi chu khong chi toc do. Nhan vien truc chat duoc yeu cau tra loi bang tieng Viet co dau, xung ho thong nhat, va tuyet doi khong dung cau tra loi mau cho cac van de lien quan den tien. Mot ticket hoi ve khuyen mai 100% nap dau tien se duoc xu ly khac hoan toan voi ticket hoi ve lenh rut bi treo.

Quy trinh xu ly khieu nai nap rut

Day la phan nguoi choi quan tam nhat, va cung la phan B52club dat cam ket ro rang nhat. Ticket lien quan den nap tien co thoi han xu ly noi bo la 15 phut. Rut tien la 30 phut. Khieu nai ket qua cuoc la 4 gio. Tranh chap keo phuc tap, vi du loi hien thi ty so truc tiep, duoc day len bo phan kiem tra log voi thoi han 24 gio.

Quy trinh gom bon buoc. Nhan vien tiep nhan va gan ma ticket. He thong doi chieu ma giao dich voi cong thanh toan. Bo phan ky thuat xac minh trang thai vi. Cuoi cung la phan hoi ket qua kem anh chup log neu nguoi choi yeu cau. Viec gui kem bang chung la diem cong, vi no cat bot duoc vong qua lai giua hai ben.

Ti le giai quyet ngay trong lan lien he dau tien, tuc FCR, duoc B52club cong bo o muc 82% trong quy gan nhat. Chi so hai long CSAT dat 4,6 tren 5 dua tren 12.400 phieu danh gia sau cuoc tro chuyen. Nhung con so nay khong nam o muc hoan hao, nhung chung nam trong nhom dau cua thi truong ca cuoc truc tuyen khu vuc.

Ca truc va cach B52club do chat luong nhan vien

Doi CSKH B52club chia lam ba ca, moi ca 8 tieng, bat dau tu 6 gio, 14 gio va 22 gio. Quan so trung binh 60 den 80 nguoi moi ngay, rieng thu Bay va Chu nhat day len khoang 120 nguoi. Cac dip cao diem nhu Tet Nguyen Dan hoac vong chung ket cac giai bong lon, B52club huy dong them nhom cong tac vien lam viec theo gio de khong bo sot ticket.

Moi nhan vien duoc danh gia tren bon chi so. Thoi gian phan hoi dau tien. So ticket xu ly moi ca, thuong dao dong 45 den 60 ticket. Diem CSAT sau moi cuoc tro chuyen. Va ti le ticket bi mo lai, tuc nguoi choi phai quay lai hoi tiep cung mot van de. Chi so cuoi cung nay bi soi ky nhat, vi no phan anh viec nhan vien tra loi cho xong hay tra loi cho dung.

Chinh sach cham soc theo cap VIP

B52club chia nguoi choi thanh nam bac VIP dua tren tong muc nap luy ke trong thang. VIP1 khoi diem tu 50.000.000 dong, VIP5 danh cho nhom tu 2 ty dong tro len. Tu bac VIP3, moi tai khoan duoc gan mot quan ly rieng, lien he truc tiep qua Telegram, khong phai xep hang cho chat chung. Han muc rut moi ngay cung tang theo bac, tu 200.000.000 dong o VIP1 len khong gioi han o VIP5. Muc hoan tra tien cuoc dao dong tu 0,5% den 1,2% tuy bac va tuy loai san pham.

Dieu dang noi la quyen loi VIP khong chi nam o tien. Nhom VIP3 tro len duoc uu tien xu ly ticket trong 10 phut, ke ca gio cao diem. Day la dang dac quyen khien nguoi choi co xu huong duy tri hoat dong o mot tai khoan thay vi chia tien sang nhieu noi.

Nhung diem con chua tron tru

Khong co he thong CSKH nao sach se tuyet doi. Khung 20 gio den 23 gio van la diem nghen, khi luong ticket tang gap ba lan so voi ban ngay trong khi quan so chi tang khoang 40%. Mot so nguoi choi phan anh bot chat tu dong tra loi vong vo o buoc dau, buoc ho phai go "gap nhan vien" de thoat ra. Quy trinh xac minh danh tinh KYC cung mat thoi gian, trung binh 15 den 30 phut cho duyet anh giay to, lau hon neu anh mo hoac thieu goc chup.

Cach xu ly thuc te cho nguoi choi

Muon duoc ho tro nhanh, hay chuan bi san ba thu truoc khi mo chat: ma giao dich, anh chup man hinh thoi diem phat sinh van de, va ten tai khoan chinh xac. Van de lien quan den tien nen di qua live chat hoac hotline thay vi email. Cau hoi ve khuyen mai, dieu khoan cuoc, hoac huong dan su dung thi Telegram la lua chon hop ly vi lich su tro chuyen duoc luu lai. Voi tai khoan tu VIP3, goi thang quan ly rieng la duong ngan nhat.

Mot bo phan CSKH tot khong nam o viec co bao nhieu kenh lien he, ma o cho nguoi choi co phai ke lai cau chuyen cua minh lan thu hai hay khong. B52club dang giu ti le mo lai ticket o muc thap, va do la thuoc do thanh that nhat cho chat luong phuc vu.